This Terms of Service (“TOS”) sets forth the general terms and conditions governing the professional relationship between eHands Technologies Private Limited (“eHands”) and the customer (“Client” or “Customer”) receiving services from eHands. This TOS constitutes a legally binding agreement (“Agreement”) effective as of the date on which the Customer first purchases services from eHands. Any breach of this Agreement shall be considered a violation of contract and may result in termination of services.
By accessing the eHands website or purchasing services from eHands, the Customer acknowledges having read, understood, and agreed to these Terms of Service in full.
eHands shall provide the business support and virtual assistant services purchased by the Customer in a professional manner, consistent with industry standards. The scope of each service engagement will be detailed in a written “Work Order” or equivalent agreement, including project scope, timelines, deliverables, and payment terms. Services will begin only after the Customer electronically accepts the Work Order and completes the agreed payment.
eHands reserves the right to assign any employee, contractor, or sub-contractor to deliver the service, as deemed appropriate to fulfill the work scope effectively.
The assistant assigned by eHands will operate under the instructions of the Customer. If the Customer delegates any decision-making authority, it is assumed that the assistant is executing such tasks under the Customer's direction and supervision. eHands may conduct its own internal quality checks; however, the Customer retains operational control of assigned tasks.
While eHands implements reasonable security protocols, the Customer is responsible for managing the access and credentials shared with any assigned assistant. Customers should limit exposure using role-based access, restricted timeframes, or non-critical system permissions.
Customers must not use eHands services for any illegal, fraudulent, harmful, or unethical purposes. Any use that violates local or international laws or supports activities such as phishing, impersonation, or IP theft is strictly prohibited.
If the Customer requires the assistant to use content, images, software, or material from paid or licensed sources, it is the Customer's responsibility to obtain the necessary rights. eHands will not be held liable for copyright infringement due to the Customer's failure to secure permissions.
The Customer may share business information, files, templates, software, or credentials required to execute the services. eHands will use such materials only to complete the tasks as defined in the Work Order. Any confidential information must be clearly marked and accompanied by handling instructions. eHands agrees to maintain confidentiality in accordance with its internal protocols and applicable laws.
eHands acts on instructions received from the Customer. It is the Customer's responsibility to ensure that any third-party data shared with eHands has been lawfully collected and necessary consent has been obtained as per applicable data protection laws, including GDPR, CCPA, or other regional compliance requirements.
This Agreement remains valid from the date of acceptance until the completion of the engagement or termination by either party.
Customers may cancel the engagement at any time with written notice. For subscription-based services, a 30-day advance notice is required. Refer to the Refund Policy for conditions related to cancellations.
eHands may terminate the engagement immediately if:
Payments must be made as per the agreed terms in the Work Order. Delays beyond 5 business days may result in a temporary hold on services, including withholding deliverables or access to work outputs until pending dues are cleared.
eHands will make reasonable efforts to deliver services as outlined in the Work Order, subject to the limitations of available information, platform restrictions, or third-party dependencies. Services are rendered on a best-effort basis. No guarantees are made regarding the accuracy or performance of tools or platforms beyond eHands' control.
Refunds are offered under the following conditions:
No refunds will be provided if:
In subscriptions, unused hours are not refundable. However, for plans exceeding 40 hours per month, 15% of unused hours may be rolled over to the following month upon renewal.
All deliverables created specifically for the Customer are considered “work for hire” and belong to the Customer, provided they are within the scope of the engagement.
Pre-existing tools, templates, or frameworks owned by eHands and used during service delivery remain the property of eHands. A limited, non-exclusive license is granted to the Customer for use of such components within the context of the deliverables.
The Customer agrees not to directly or indirectly solicit, employ, or contract any eHands employee, assistant, or contractor for a period of two years following the conclusion of the engagement. Any breach of this clause will result in a penalty depending on the service scope and resource cost.
Customers shall communicate with assigned assistants only via official eHands communication channels and shall not bypass the platform or eHands' supervisory structure.
Confidential Information refers to any business, technical, financial, or personal data disclosed during the engagement that is not publicly available and is identified as confidential or can reasonably be considered as such.
Confidentiality does not apply to information that is already public, independently developed, legally obtained from other sources, or disclosed due to legal obligations.
Confidentiality obligations remain in effect throughout the engagement and for five years there after.
eHands adheres strict complies with applicable data protection laws. Sensitive information such as credentials, code, or proprietary documents will be securely deleted within ten days of project closure unless instructed otherwise by the Customer.
The Customer agrees to indemnify and hold harmless eHands, its affiliates, employees, and representatives from any claims, liabilities, or damages resulting from:
eHands is not liable for indirect, incidental, or consequential damages. In all cases, eHands' liability shall not exceed the total fees paid by the Customer in the three months preceding the claim.
Neither party shall use the other's name, logo, or branding in public communications without prior written consent.
At eHands, we are committed to delivering a high standard of service and maintaining transparency in all customer interactions. If at any point a Customer believes their privacy rights have been violated, a term of this Agreement has been breached, or they have experienced unsatisfactory service, they are encouraged to raise a formal grievance.
All grievances should be submitted in writing with a clear description of the concern, relevant dates, and any supporting documentation.
Grievances can be sent via email to: info@ehandstech.com
Alternatively, they may be submitted through the contact form available on our official website at https://ehandstech.com/#contact
Upon receipt of a grievance, our team will acknowledge it within three business days and aim to resolve the matter within fifteen business days, depending on the complexity of the issue. If further time is required, the Customer will be informed accordingly.
Grievance redressal will be handled in accordance with applicable laws and in a fair, transparent, and confidential manner.
eHands operates as an independent contractor. This Agreement does not constitute an employment or partnership relationship.
eHands is not liable for delays or failure in performance due to events beyond its control, including but not limited to natural disasters, war, cyberattacks, legal restrictions, or technical disruptions.
If any provision of this Agreement is deemed unenforceable, the remaining provisions shall remain valid.
This Agreement is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in Noida, Uttar Pradesh.
Parties will first attempt resolution via negotiation. If unresolved, mediation will be pursued. If mediation fails, arbitration will be conducted in Noida, India, under the Arbitration and Conciliation Act, 1996. The arbitration decision shall be binding.
This document represents the full agreement between the Customer and eHands and supersedes all prior communications. By using the services, the Customer acknowledges having read and agreed to these terms.
eHands reserves the right to update these Terms of Service at any time. Updates will be effective upon posting on the website. All communications regarding this agreement may be made via email to info@ehandstech.com or through official contact methods listed on the eHands website.
Last Updated: 8 August, 2025